Stand Number: YBC8
Investor in Customers Ltd
For many years` customer service was a key differentiator, but now just being better at the point-of-sale isn`t enough. Today`s customers have more information than ever before and their experience starts long before you meet them - and long after you sell to them.
Helping companies make their customer experience remarkable by uncovering truths, driving enhancements, validating progress and rewarding best practice, is the key purpose of the team at Investor in Customers.
Investor in Customers (IIC) shows companies how to be remarkable. Using a rigorous assessment methodology to identify gaps between the service that employees believe they deliver and the experience that customers say they receive, the resulting IIC Award combined with a straight-forward report and action plan, help clients enhance, prove and promote their end-to-end customer experience.
So if attracting and retaining more customers and improving staff motivation is important to your business, come and see how we can help you become remarkable.
0800 024 8895